Refund Policy OmnoIPTV
Last Updated: May 2026
At OmnoIPTV, customer satisfaction is our top priority. We understand that choosing an IPTV service is an important decision, which is why we offer a completely free trial before any payment is required. Please read this Refund Policy carefully before purchasing any subscription plan.
1. Free Trial
We offer a 100% free trial so you can fully evaluate our IPTV service before committing to a paid subscription. During your free trial, you can test and verify:
- Channel quality, stability, and availability
- VOD (movies and series) streaming performance
- Compatibility with your devices (Smart TV, Android, iOS, etc.)
- Internet connection speed requirements
We strongly encourage all users to take full advantage of the free trial before making a purchase. This ensures the service meets your expectations and works correctly on your devices.
2. No Refunds After Activation
Due to the digital and instant nature of our IPTV service, all sales are considered final once your subscription has been activated and credentials have been delivered. Refunds will not be issued for the following reasons:
- Personal device incompatibility not tested during the free trial
- Internet connection issues not caused by our service
- Changes in channel availability or content lineup
- Accidental purchases or a simple change of mind
- Account misuse, sharing, or violation of our terms of service
- Failure to use the free trial before purchasing
3. Eligible Refund Scenarios
A refund may be considered and issued only in the following exceptional circumstances:
- You never received your subscription credentials after payment, and you reported the issue within 48 hours
- You were charged more than once for the same order due to a billing error
- We were completely unable to activate your service due to a confirmed technical fault on our end
To be eligible for a refund under any of the above scenarios, you must contact our support team within 48 hours of the issue occurring. Requests submitted after this period will not be eligible for a refund.
4. How to Request a Refund
If you believe you qualify for a refund based on the eligible scenarios listed above, please contact us at:
Email: contact@omnoiptv.com
When submitting your refund request, please include the following information:
- Your full name and email address used at checkout
- Your order number or transaction ID
- Date of purchase
- A clear and detailed explanation of the issue
Our support team will carefully review your request and respond within 24 to 48 hours.
5. Chargebacks
We take chargeback disputes very seriously. Filing a chargeback with your bank or payment provider without first contacting our support team is a direct violation of these terms. Initiating an unjustified chargeback may result in:
- Immediate suspension of your OmnoIPTV account
- Permanent ban from future use of our services
- Reporting of fraudulent dispute activity to relevant authorities
We always encourage customers to reach out to us first. We are committed to resolving any legitimate issue quickly and fairly.
6. Policy Updates
OmnoIPTV reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be reflected on this page with an updated revision date. We recommend reviewing this policy periodically to stay informed of any updates.
7. Policy Acceptance
By purchasing a subscription from OmnoIPTV, you confirm that you have read, understood, and agreed to this Refund Policy in its entirety. You acknowledge that refunds are not issued for activated digital services except in the specific eligible cases outlined above.
8. Contact Us
For any questions or concerns regarding this Refund Policy, please do not hesitate to reach out to our support team:
Email: contact@omnoiptv.com
Website: https://omnoiptv.com
